It depends on your chosen payment method; it can be instant or take up to one (1) working day. The processing times are displayed next to the payment methods in the deposit section.
There are no fees from our side when you make a deposit - all deposits are free. However, due to currency fluctuations, there may be some differences between the amount you deposit in your currency and the amount you see in United States Dollar ($) on your Casino Story account.
When you request a withdrawal, the Payment personnel will process it within 4-5 hours unless any extra verification is needed. After it's been processed, the speed of which you receive your money depends on your chosen payment method.
This can be instant or take up to 5 working days depending on your country, payment method, and your bank.
Bank withdrawals are usually instant - 3 days.
Credit card withdrawals usually take between 3-5 days.
Electronic wallets (Skrill/EcoPayz) are usually instant.
We do not charge any withdrawal fees; however, due to currency fluctuations there may be some differences between the amount you withdraw in your own currency and the amount you receive in United States Dollar ($).
Your real money balance must be at least $ 20 or the equivalent to make a withdrawal. You can see the whole list of minimum as well as maximum withdrawals further down this page.
You can cancel your withdrawal from the withdrawal section by clicking the "Cancel" button next to the pending withdrawals.
3D Secure is an extra safety measurement that banks request when you make a purchase online. If you are using a VISA card, it is called Verified by VISA, and if you are using a MasterCard, it is called MasterCard SecureCode.
Usually, the safety measurements require you to enter a password or a code to make sure that the right person is using the card online.
If you do not know your 3D code, please contact your card issuer / bank and they will help you.
When a card deposit fails and is not credited to your Casino Story account, it usually means that your bank has reserved the funds and that they will be returned to your card / account. How fast funds get returned depends on your bank / card issuer, so if you have any questions about this, it's best you contact your bank / card issuer directly.
If your deposit is unsuccessful, we recommend you to double check your payment details, try again in an incognito window (the browser chrome), or perhaps try a different deposit method.
A list of available payment options can be found in the deposit section.
If you need any additional help, you are more than welcome to contact our Customer Support by email.
If a deposit hasn't been successfully credited to your Casino Story account, the funds are on their way back to your bank account. This can take up to one (1) working day.
If the funds still haven't returned to your bank account after one working day, please contact us by email.
If you receive a message saying the transaction limit on bank transfers has been reached, the deposit will be processed as a normal transfer instead of an instant transfer. The funds should therefore reach your bank account within 1-3 business days.
When you make a credit card deposit, the amount is first reserved for three (3) working days. If everything is in order, the amount will be debited from your bank account after the third day. This means that it might take some time for deposits to show up on your card statement and reflect your available credit, later than they actually appeared on your Casino Story account. You can see your past deposits in the "Receipts" section, available under "My Account".
The number of payment methods is limited to four (4). This can also be the reason why your withdrawals won't work.
If you wish to remove any of your payment method(s), you need to contact us via email. Remember to give us the details of the payment methods you want to remove, i.e. the last four digits of the credit card or bank account number.
When you exchange currencies at any financial institution, the sell and purchase price for any currency may vary quite a bit. Casino Story's payment providers offer competitive currency rates that reflect the latest market prices. In many cases, you can see how much your deposit or withdrawal will pay out in your currency before you issue a transaction.
No, you can only use payment methods that are your own, so that your money will be sent to the correct person, you!
Currently United States Dollar ($) is the only official currencie used on Casino Story.
The only payment methods we offer are Credit Card and MuchBetter. Minimum deposit amount is $20, and maximum withdrawal per transaction is limited to $10,000.