FAQ
My AccountBonusesLicensing and securityLoyalty ProgramMobilePaymentsResponsible gamingTechnical issues

The game I opened isn't loading!

If you click the game and the screen freezes, try clearing your browser's history, cookies, and cache. Info on how to do this can be found in the next section. Other troubleshooting methods that you can try are:

-Change your web browser to Mozilla Firefox or Google Chrome.

-Try playing from another device, switch to your phone, tablet or computer.

-Restart the device. If you get an error message, please contact Customer Support.

How do I clear history, cache, and cookies on my browser?

Log out from the site and then follow the instructions for your browser:

Google Chrome
Safari (iOS)
Safari (Mac)
Internet Explorer
Microsoft Edge
Mozilla Firefox

Then close the browser, open it again, log in, and try again.

What are cookies and cache?

Cookies are small files that save your preferences on a site. The cache memory consists of files that make the page load quicker. These can take up a lot of space and end up slowing down the site.

What browser do you recommend using?

We highly recommend that you use Google Chrome, and make sure you update your browser regularly!

I lost my connection in the middle of a game round, what happens now?

If there was a connection error, the round continues and pays out any winnings as per normal. If the game round is stuck, you will get an error message and in that case, you will need to contact Customer Support.

The games are running slow, what should I do?

We recommend that you upgrade your browser and clear your history, cookies, and cache. If that doesn't work, try a different browser. You can also contact our Customer Support by email.