Responsible Gaming

Responsible Gaming

Casino Story is committed to endorsing responsible gaming as a policy of our customer care as well as our social responsibility. We know that for a small number of customers, gambling can cause personal, social, and financial or health problems and we believe it is our responsibility to ensure that you, the player, enjoy your wagering experience on our site, while remaining fully aware of the social and financial harms associated with gambling problems.

Casino Story takes its social responsibility very seriously. Our dedication towards Responsible Gambling is also reflected in our donation to GambleAware. This organization funds education, prevention, and treatment services along with commission research to broaden public understanding of gambling-related distress. The aim is to prevent any form of harm, to effect and ensure that those who do develop gambling-related problems receive fast and effective treatment and support.


Maintaining Control

Gambling should be a fun pastime, and not a means to generate income. Whilst the majority of people are able to treat gambling as recreation and spend only what they can afford to risk, some cannot. In order to maintain control of your gambling habits we remind you to always consider the following:

  • Gambling should be done in moderation and undertaken as a form of leisure, not as a way of making money.
  • Avoid chasing your losses - there will always be another day.
  • Only gamble when you are in a position to cover potential losses.
  • Keep track of the amount of time you spend gambling and make sure to monitor the amount of money spent.

Should you need a break from gambling, you can either set different limits here when you are logged in, contact us via [email protected] or self-exclude here when you are logged in. Self-exclusion is a good tool to use if you feel that you are losing control of your gambling habits.

If you need to talk to someone about any concerns you may have with your gambling habits, please contact one of the organizations under the ‘Gambling Counselling Organizations’ section further down this page.


Self-test Questions

If you are concerned that gambling has a negative impact on your life or someone else's, please take some time to ask yourself the following questions:

  • Does gambling prevent you from attending your work or studies?
  • Do you gamble to pass the time or to escape boredom?
  • Do you gamble alone for long periods of time?
  • Have others ever criticised you for your gambling?
  • Have you lost interest in family, friends, or hobbies due to gambling?
  • Have you ever lied to cover up the amount of money or time you spend gambling?
  • Have you lied, stolen, or borrowed in order to maintain your betting habits?
  • Are you reluctant to spend "gambling money" on something else?
  • Do you gamble until you lose all your money?
  • After losing, do you feel that you have to try and win back your losses as soon as possible?
  • If you run out of money when gambling, do you feel lost and in despair along with the need to gamble again as soon as possible?
  • Do arguments, frustrations, or disappointments make you want to gamble?
  • Does gambling make you depressed or at risk of self-harm?

The more questions where a "yes" applies to you, the more it might be an indication that you are developing/have gambling issues that might need to be dealt with. To speak to someone at this point is crucial and can prove helpful, please get in touch with one of the organizations under the ‘Gambling Counselling Organizations’ section immediately.


Responsible Gambling Tools

In order to assist our players in gambling responsibly, Casino Story offers players the possibility of applying Deposit Limits, Wagering Limits, Loss Limits and Reality Checks to your account.

The limits work as follows:


Reality Checks

A reality check, once set, will notify and remind you of how long you have been playing for. Check by selecting a time frame and you will be reminded with a pop up when your chosen time frame has been reached. The countdown will start once you start playing a game.

In relation to all of the below limits, Daily means 00.00-23.59, Weekly means Monday to Sunday and Monthly equals the time period starting on the first and ending with the last day of the month. When you set or decrease the limit, it gets activated immediately, if you decrease or revoke it, it will take 24 hours to apply, while an increase on the other hand, will take place after the elapse of 7 days.


Deposits Limits

Deposit Limits control how much you are able to spend over a specified period of time, daily, weekly or monthly. You will not be able to exceed the deposit limit set until the required period has passed or the limit has been reset or revoked. The deposit limit is a net limit which counts in withdrawals made from your account during the time period.


Wagering Limits

Wagering Limits allow you to set a limit of how much you can wager over a specified period of time. Limiting wagers will allow you to control the amount that you play. This limit calculates the value of all of the best placed with real money in casino games. It does not include bonus money. You will not be able to play games once the limit has been reached.


Loss Limits

Loss limits allow you to set a limit of how much you can lose for a specific period of time. This limit counts your real money bets against your real money settlements while playing casino games. You will not be able to lose over the selected amounts within the specified period. Winnings are not taken into consideration to measure losses.


In order to set a limit, click here when you are logged in to your account. Within this section you have all the different types of Limits and Reality Checks presented.

The limits can be set over a 24-hour, 1 week or a 1-month timeframe, and will be applied to your account once you confirm the Limits you would like to implement. Furthermore, we offer a Time out feature that players can find under the “My Account” section while logged in. Players can take a time out for one day, one week or one month. For a longer timeout period of six weeks players may contact us via [email protected].

All Limits can be amended at any time. A decrease in the deposit limit will take effect immediately, while an increase on the other hand, will take place after the elapse of 7 days.

If you require any further information or assistance regarding our functionality, please contact us via [email protected].


Standard Account Closure

Should you wish to take a break from gambling for whatever the reason (except in case of gambling problem where the self-exclusion option should be utilized), we offer you to close/freeze your account. To close your account, please contact us via [email protected]. A standard account closure means that your account can be reopened upon request. To reopen your account please contact us via [email protected]. In some instances, we may ask for a reason before activating the account.



We provide a self-exclusion facility which can be activated by the players themselves by clicking here when you are logged in to your account, or by contacting [email protected]. Self-exclusion means that your account will remain closed for 1 month, 3 months, 6 months, or indefinitely.

Prior to confirming your self-exclusion request, you will be provided with information regarding the consequences of self-exclusion. Should you decide to self-exclude, we encourage you to consider extending your self-exclusion to other remote gambling operators where you have an active account. Any undetermined bets at the time of your self-exclusion will be settled in the normal way, according to the normal timescales and, if subsequently applicable, winnings will be paid out. Any self-exclusion cannot be undone during the agreed period of self-exclusion and your account will not be reactivated under any circumstances during the exclusion period.

To reopen your account after the self-exclusion has expired, a written request must be submitted to [email protected] after which we will help you return to the website with our standard procedure.

For additional information about how we treat self-exclusion, such as potential closure of other accounts on sites managed and operated by the license holder, please visit the Terms and Conditions section. As per our license obligations, if you state that you have gambling problems, you will automatically be excluded from other websites managed or operated by us. This will occur no later than 24 hours after your initial self-exclusion request has been received by us. During the period of self-exclusion, it will NOT be possible to reopen the account and any requests to do so will automatically be rejected. You will also be removed from all marketing material.


We also recommend installing software that allows you to block your internet access to gambling websites. Filtering Systems can be found in the last section of this page.

Betfilter - A software to block all gambling sites.

Filtering solutions allow parents to regulate access to the internet, based on chosen criteria. Parents can use filters to prevent their children from amongst other things accessing gambling websites. If you share your computer with friends or family who are under the legal age to register or bet, or have requested self-exclusion from gambling sites, please consider parental filtering solutions such as:

Net Nanny™



Underage Gambling

It is illegal for anyone under the age of 18 to open an account or to gamble on Casino Story, and we treat this responsibility very seriously. We carry out age verification checks on all customers where payment methods are available to persons under 18 years of age, and also make random age verification checks on customers.

Please note that anyone under the age of 18 using the site will have any winnings forfeited and risk being reported to the authorities.


Gambling Counselling Organizations

Motiv8 offers assistance to people who find themselves suffering from problematic gambling patterns. For more information, please visit

GambleAware offers assistance and helps to stop people getting into problems with their gambling habits. For more information, visit

Gamblers Anonymous is a fellowship of men and women who have joined together due to their own gambling problem-related issues and help other compulsive gamblers to do the same. There are regional groups around the world. The Gamblers Anonymous international service site can be found at

Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Members of the Gambling Therapy Team operate from locations both within the UK and internationally. The site can be accessed at